Refund policy
Return & Refund Policy
We want you to be happy with what you find at The Story Forge. If something isn’t right, please contact us and we’ll do our best to help.
Returns
Eligible items may be returned within 14 days of delivery. Items must be unused, unopened when applicable, and in their original condition.
Please contact us before sending a return. Returns sent without prior approval may not be accepted.
Unless the item arrived damaged or we made an error with your order, customers are responsible for return shipping costs.
Final Sale Items
The following items are not eligible for return or exchange:
- Digital downloads
- Gift cards
- Opened TCG products
- TCG singles
- Blind Dates with a Book once opened
- Custom, personalized, or made-to-order items
- Clearance or items marked final sale
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible with your order number and photos when applicable. We’ll work with you to make it right.
Refunds
Once an approved return is received and inspected, we’ll issue your refund to the original payment method. Original shipping charges are non-refundable unless the return is due to an error by The Story Forge.
Please allow your bank or payment provider additional time to process the refund.
Questions?
Not sure whether your item qualifies? Send us a raven through our Contact page before returning anything. 🐦⬛