Shipping policy

Shipping Policy

Thank you for shopping with The Story Forge! We’re a small, growing business, and we’ll do our best to get your treasures packed safely and on their way as quickly as possible.

Processing Times

Ready-to-ship orders are typically processed within 2–4 business days, excluding weekends and holidays.

Handmade, made-to-order, preorder, special-order, or distributor-fulfilled items may have different processing times. When applicable, estimated processing or availability information will be listed on the individual product page.

If your order contains items with different processing times, your order may be held until all items are ready to ship. We may ship items separately when appropriate.

Shipping Rates & Delivery

Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on your order and delivery address.

Delivery estimates provided by shipping carriers begin after your order has been processed and are not guaranteed by The Story Forge. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.

Tracking information will be provided when available.

Digital Products

Digital products do not require shipping. Instructions for accessing your digital purchase will be provided electronically.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains an incorrect item, or something is missing, please contact us as soon as possible after delivery. Include your order number and photos of the item and packaging when applicable so we can help resolve the issue.

Lost or Delayed Packages

If tracking shows that your package is significantly delayed or appears to be lost in transit, please contact us. We’ll help you review the tracking information and determine the appropriate next steps with the shipping carrier.

Questions?

Have a shipping question? Send us a raven—or, more reliably, visit our Contact page. 🐦⬛